Shipping policy
Fitromax Shipping Policy
Last updated: November 2025
At Fitromax, we’re committed to delivering your orders quickly and securely. This Shipping Policy explains how we process, ship, and deliver your purchases.
1. Order Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Once your order is processed, you’ll receive a confirmation email with your tracking details.
⚠️ Please note: During high-demand periods (such as sales or product launches), processing may take an additional 1–2 days.
2. Shipping Rates & Delivery Times
We offer reliable domestic and international shipping options.
Delivery times and costs depend on your location and selected shipping method at checkout.
| Region | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| United States | 3–7 business days | Calculated at checkout |
| Canada | 5–10 business days | Calculated at checkout |
| International | 7–14 business days | Calculated at checkout |
Delivery times are estimates and may vary due to customs delays, weather conditions, or carrier issues.
3. Order Tracking
Once your order has shipped, you’ll receive an email with a tracking number and a link to monitor your shipment in real time.
If you haven’t received your tracking details within 3 business days, please contact us.
4. Shipping Restrictions
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We do not ship to P.O. Boxes, military addresses (APO/FPO), or countries restricted by trade regulations.
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Some international destinations may have import restrictions on supplements. Please check your local regulations before ordering.
5. Customs, Duties & Taxes (International Orders)
International orders may be subject to customs fees, import duties, or local taxes once the shipment reaches your country.
These charges are the responsibility of the customer and are not included in the purchase or shipping cost.
Fitromax is not responsible for delays caused by customs clearance.
6. Lost or Delayed Packages
If your order is delayed or appears lost in transit:
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First, check your tracking information for updates.
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If no progress is shown after 10 business days, please contact us at support@fitromax.com and we’ll assist with an investigation.
We are not liable for orders delivered to incorrect addresses provided by the customer.
7. Damaged Packages
If your package arrives damaged, please take photos and contact us within 48 hours of delivery.
We’ll work quickly to resolve the issue with a replacement or refund.
8. Contact Us
For all shipping-related inquiries, reach out to our support team:
📧 support@fitromax.com
🌐 www.fitromax.com